Our company reserves the right to reject or cancel any order due to incorrect pricing information caused by typographical mistakes, or any other inaccuracies. This policy is applicable even if payment has already been accepted or processed. In case payment has been processed, we will make an effort to reverse the payment (if possible) or refund it through the original payment method.
What happens when a customer orders an out-of-stock item?
You may choose to proceed with the shipment of the order, excluding the out-of-stock item, and receive a refund via the initial payment mode. Alternatively, you may opt to wait until the out-of-stock item becomes available before shipping the entire order. Lastly, you have the option to nullify the order and receive a complete refund.
Errors in Orders:
Upon receiving your order, kindly inspect it thoroughly to ensure that the merchandise is correct, undamaged, and complete. If there are any discrepancies, such as missing or incorrect items, please notify us within 2 business days of delivery. Failure to do so may be construed as negligence, and any issues that have not been brought to our attention will not be our responsibility.
Challenges with Shipping Carriers:
TexasPartySupply.com is not responsible for any errors committed by the shipping carrier and will not be held liable for any orders once they leave the warehouse, as all items left our warehouse in perfect condition. Refunds on shipping costs will only be granted if the shipping company approves the claim. However, if compensation cannot be recovered, Texas Party Supply will not replace or compensate the order. The company is also not responsible for shipment delays caused by external factors, such as weather or natural disasters.
Ownership of TexasPartySupply.com’s Material:
TexasPartySupply.com maintains exclusive ownership of all content presented on its website, including website design, text, graphics, logos, icons, and images. Any use of this material without written consent, except for shopping or placing an order, is strictly prohibited. Any violations regarding copyright, trademark, or other laws will be met with legal action.
Taxes:
Kindly be advised that all orders will be subject to an additional 8.25% sales tax.
Cancellations:
To ensure a smooth online shopping experience, review your cart before submitting your order as changes may not be possible once processing has begun. For cancellations, Contact us at (972)-247-7826 (Mon-Sat, 9am-6pm) or email contactus@texaspartysupply.com, but note that not all changes can be accommodated.
Return Policy:
For further details regarding returns, kindly refer to our Return Policy.
Kindly note that we reserve the right to decline or accept any orders at our discretion.
